FAQ’s

Welcome to our FAQs!

In our Frequently Asked Questions we strive to provide you with the questions we receive most. So, please review the items below, and click the question that fits what you’re looking for. The information relative to that question will expand below.

If your answer contains an image, that image may be enlarged by clicking on it.

Change or update my credit card number

  1. Log in to your account
  2. Click Profile
  3. Click Payment Information
  4. Enter your credit card information and click Set Auto Pay
  5. Click Save Changes
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Pay my Bill

  1. Log in to your account
  2. Click Profile
  3. Click Payment Information
  4. Enter your credit card information and click Set Auto Pay
  5. Click Save Changes
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How do I find my IMEI or MEID on my phone?

Are you having trouble finding your IMEI number? We can help! It’s super easy!

Bring up your dial screen on your phone, as if you’re going to make a phone call, enter the information shown below and you’ll find your IMEI or MEID.

For an iPhone
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For an Android
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Activate my device...

Once you have received your phone, the steps to complete the activation process vary based on your selections.

Things that determine how to proceed once you have received your phone

  1. Did you order a new phone, or are you using a device you own from a previous wireless carrier?
  2. Did you request a new phone number or are you transferring your existing number from another wireless carrier?
  3. If you are using a device that you already own, is this device from Sprint or another carrier?

New Phone Number, New Device

If you ordered a new device with a new cell number, when you received your phone from Sprint it will be live and ready to go. There is nothing else you need to do.

New Device with an Existing Phone Number

When you receive your new device, contact us via our ticketing system or schedule a call back to a phone other than the one that is associated with the number you are transferring and one of our associates will gladly complete the Port process for you.

We recommend using the ticketing system feature because you will have to power your cell phone off and back on to complete the process.

Existing Device from a different wireless carrier and a New Number

When you place your order, please make sure you indicate that which carrier your device was previously used on. Sprint will ship you a new SIM card to insert into your existing device.

Power off your device and insert the SIM into your device. Power on your device and the process should be complete. If your device is still not working, dial ##873283# and then hit send on your phone. This sends a signal to the Sprint network asking for new programming instructions for your device. Power cycle your phone and you should be set.

If you are still experiencing problems, please contact us on chat on this support portal or call us at 888-256-0060 for further assistance.

Change My Address?

  1. Log in to your Account
  2. Click Profile
  3. Click Address Information
  4. Click Add New Address
  5. Enter new address information
  6. Choose for Billing or Service boxes (most customers check both)
  7. Click Save Changes
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How do I use my Sprint Complete Care insurance?

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How do I find my account number with Modas?

Log into your company’s selfcare portal. Once you have logged in, and are on the Dashboard page, your account number should be at the top of the screen.

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How to Read My Invoice?

Please review this graphic that outlines your invoice specifics.

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I broke my phone and need a replacement. Where can I buy one?

Unfortunately, the wireless carriers don’t sell phones as replacements.

We recommend buying a phone off of Amazon. One vendor we have found good success with is Falken Mobile.

Use this link to visit their Amazon page.

https://www.amazon.com/shops/falkenmobile/

Falken Mobile provides thoroughly tested devices and accessory options when you need a replacement device.

How do I cancel my service through Modas?

We are sorry to see you leave but we understand.

Step 1. Login in to your Modas billing account

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Step 2. Click the Subscription Tab on the left side of the screen below (The Orange Box below.)

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Step 3. Click on the Subscription Plan you wish to cancel and then click Cancel plan in the right hand column of the page.

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Plans will be cancelled immediately and service will be suspended right away.

IMPORTANT INFORMATION
IF YOU PLAN ON PORTING YOUR NUMBER TO A NEW PROVIDER.
* IF YOU PLAN ON PORTING YOUR NUMBER TO ANOTHER WIRELESS PROVIDER, IT IS CRITICAL THAT WE COMPLETE THE PORT TRANSFERRING YOUR NUMBER TO YOUR NEW PROVIDER BEFORE WE CANCEL YOUR LINE.

IF YOU CANCEL YOUR SERVICE FIRST, THE NATIONAL PORTING CENTER CANNOT MOVE YOUR NUMBER FROM THE CURRENT CARRIER TO YOUR NEW PROVIDER.

Don't see your question? Visit our Support Portal and Knowledgebase.

If you are unable to find the Frequently Asked Question here, visit our Support Portal by clicking the link below. You be able to search our Knowledge Base for your question or even open a ticket for your support team. You may also schedule a call back from our support team by clicking here.

Our Support Portal link: https://support.modassystems.com/